Choosing Music For Your On Hold Message

August 19, 2023
David Sunnyside

When you're a busy business, there will be times when you need to put customers on hold. Adding music or an on hold message while they wait can make the experience much more pleasant for them, and may increase the chances that they will stay on the line longer.

Choosing the right music for your on hold message can be challenging, especially since different people feel differently about music genres and quality. However, some tips can help you select a song that fits your company and audience.

The first tip is to avoid songs with loud and constant changes in volume, as this can be irritating to listeners. Another important tip is to choose music that has a consistent level of volume throughout the song. This is because phone lines distort music, and the distortion can create an annoying sound in your caller's ears. For this reason, many companies use solo guitar or piano pieces that are simple and consistent enough to avoid distortion and clipping.

Another trick is to avoid mixing music with messages, as this can be distracting and may cause the caller to lose interest in waiting. If you do decide to mix music and messages, try to space them out between songs rather than within the same track.

If you're unsure about how to choose the best music for your on hold message, consider hiring a professional service to do it for you. These services can create a custom playlist, record the on hold message, and upload it to your system for you. You can then easily select it for your location or individual users from the Music-On-Hold menu, and save your changes.

David Sunnyside
Co-founder of Urban Splatter • Digital Marketer • Engineer • Meditator
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