Ethernet Not Working But WiFi Is: Comprehensive Troubleshooting Guide

May 1, 2024

Troubleshooting Wired Ethernet Connection Issues

Ethernet Connection
Understanding network connections

Understanding Your Ethernet Connection Issues

The Ethernet connectivity issue under examination is a common one: Wi-Fi works but the Ethernet connection doesn't. This is a scenario no one wants to deal with, especially when you prefer the stability of a wired Ethernet connection.

Problem Definition
The Problem

The Problem Definition

The individual experiencing the issue had full confidence in their Xfinity internet speed until their Ethernet connectivity took a nosedive. They have attempted a variety of solutions including a modem/router upgrade, switching Ethernet cables (CAT5 and CAT6), disabling/enabling their Ethernet connection from the network settings, DNS operations like release/renew/flush, network troubleshooting, and even reaching out to Xfinity but all in vain.

Behind the Scenes

Behind the Scenes
Behind the scenes of network troubleshooting

The error message that shows up is 'unidentified network' indicating no valid IP configuration - suggesting that it's a case of not being able to obtain a proper IP address. This could potentially be due to incorrect network settings, compatibility issues, driver problems, or hardware malfunctions. Thus, this article will discuss the possible reasons for these Ethernet connection issues and suggest a range of troubleshooting methods to fix these problems.

Troubleshooting Your Ethernet Connection

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