Information technology, or ICT, is the use of digital technologies to process data and transmit knowledge. It comprises hardware, software, networks, and services. It has revolutionized the way we do business, educate, communicate, and access information. It is a key enabler of economic development, social progress, and global competitiveness.
The digital era has transformed management functions by making it easier for employees to communicate with upper management. This communication can be done in the form of email, instant messaging, video conferencing, and other digital communications. It also involves tools that help managers track employee performance and other metrics. These tools facilitate constructive feedback and dialogue and allow managers to align employees’ goals with the company’s objectives.
With this new type of communication, it becomes possible for lower level managers to share ideas with upper level management in real time. This can lead to a more collaborative and transparent environment, which can help build trust between upper and lower level management. This can also help to solve problems in the workplace faster and more efficiently.
Moreover, it will become easier for managers to monitor the performance of their subordinates through the use of ICT. This will be possible through a number of different tools, such as expert systems, group and cooperative work systems, and executive information systems. These systems will be able to collect and store large amounts of internal and external data. The data will then be made available to managers, who will be able to make informed decisions.
