If you are having trouble logging in to your app account, it could be that you entered the wrong password. You can try to fix this by tapping the eye icon next to the Password area, or by entering a different password. If you continue to have issues logging in, you can always contact the support team.
SNOO is like an extra pair of hands, helping 24 hours/day, 7 days/week – calming babies to sleep and providing parents 1-2+ more hours of sleep/night. It automatically responds to fussing with soothing motion and sound, often calming crying in less than a minute. It’s a safe, effective way to help babies sleep better and thrive.
If your snoo won’t boot up, check to make sure that the loops are securely attached. It may also be necessary to reset the network settings on your home WiFi. If you’re having trouble swaddling your baby with the snoo sack, Happiest Baby recommends using a thicker onesie and keeping the arms up.
It can take a few nights for your baby to adjust to sleeping in the SNOO bassinet. If your baby isn’t falling asleep or won’t stop kicking, try swaying them in their arms first and then putting them in the snoo sack with their arms out. This will help dampen the shock of transitioning to a new environment and swaying in their womb-like bed. If your baby is still struggling, you can switch to weaning mode in the app settings. This will reduce the rocking speed to just enough to keep your baby asleep but will not stop playing white noise.