What is intelligent automation?
As intelligent automation expands on simpler forms of automation through the use of which technology? The answer is artificial intelligence (AI), specifically machine learning, natural language processing and computer vision. AI technologies provide the cognitive abilities that enable intelligent automation to reshape business processes and improve them in ways that weren’t previously possible.
The use of intelligent automation can help businesses work more efficiently — and in ways that don’t require human intervention. It can automate a customer-facing process such as a chatbot that understands text and voice queries and resolves issues, or it can handle an internal business process such as a purchase order approval workflow.
For example, mortgage banks can leverage intelligent automation to automatically notify customers when they exhibit behavior that indicates a willingness to take out a mortgage. This eliminates the need to manually identify this type of behavior, which can often be time consuming for employees.
Intelligent automation can also help companies manage complex processes more cost effectively and efficiently. For example, an intelligent automation platform that integrates with a company’s information management (IM) solution can enable the automated process of resolving document retention and destruction policies without any human intervention. This can reduce risk of costly errors and free up employee time to focus on customer service and other high-value activities.
