Is Verizon 5G Home Internet Good? A Candid Review

May 26, 2024
Justin Lumiere

After spending years as a satisfied Verizon mobile customer with remarkably fast data speeds, I decided to switch my home internet service to Verizon's 5G network in hopes of significant cost savings and improved performance. Transitioning from my expensive Cox internet, I initially expected the switch to bring faster speeds and better service to my household.

Disappointing Performance

Upon installation, which was user-friendly with a built-in Wi-Fi router included in the gateway box, I began to notice several critical issues. Despite promises of high-speed internet, my experience was quite the contrary. The maximum speed achieved was 300/20 Mbps, even when connecting directly via Ethernet. This performance was not sustainable; speeds dropped as low as 20/5 Mbps at times, creating an unreliable network within my small 1200 square foot home.

Phoenix Suns Logo - 5G Verizon Performance Center
"Phoenix Suns Logo - 5G Verizon Performance Center" by Al_HikesAZ is licensed under CC BY-NC 2.0. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc/2.0/.

Impact on Daily Activities

The persistent struggles with poor ping, packet loss, and unstable speeds made Verizon 5G home internet unsuitable for essential activities. Tasks like video calls, streaming, gaming, or remote work were severely impacted, leading to substantial frustration. For these reasons, I would not recommend Verizon 5G home internet for anything beyond basic web browsing, and only if you are in close proximity to the device.

Switch to Fiber Internet

Eventually, the continuous issues prompted me to switch to a fiber internet service. The fiber service has since proven to be much better and vastly more reliable than the Verizon 5G home internet. This switch reinforced my reasoning and highlighted a critical point of consideration: although my phone could reliably test high speeds on 5G data, the 5G home internet failed to deliver a comparable experience.

ServicePromised SpeedActual SpeedReliabilitySuitable For
Verizon 5G Home InternetUp to 300/20 Mbps20 - 300 Mbps (inconsistent)LowBasic web browsing
Fiber InternetVaries (typically 1000/1000 Mbps)Consistent high speedsHighStreaming, Gaming, Remote Work

Questioning Network Consistency

A significant pain point was the baffling inconsistency between Verizon's 5G mobile network speeds and the 5G home internet. While my mobile device consistently delivered high-speed results, the home internet service lagged far behind, even in the same physical location.

Considering Alternatives

Based on my experience, using a hotspot could be a feasible alternative, potentially offering better reliability and faster speeds than Verizon's 5G home internet. Additionally, for those considering 5G internet services, exploring competitors like T-Mobile and Starry might reveal better options in terms of price, speed, and coverage.

Final Thoughts

In conclusion, my journey with Verizon 5G Home Internet was marked by significant setbacks, leading to an eventual switch to fiber service. Despite the initial excitement and anticipation, the actual performance and reliability fell short of expectations. Therefore, it's crucial for prospective users to consider these observations and potential alternatives before making a switch to Verizon 5G Home Internet.

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